Refund policy

30 days from delivery to request an exchange, store credit or refund.

Items must be unused, in original packaging, with proof of purchase.

Contact info@buttermilkaccessories.com or login to your account to open a request. Return instructions follow approval.

Items sent back without an approved request cannot be accepted.

Items are credited at the price paid, including sale prices. Prices are honoured as at your order date.

Pay the difference if your new item costs more. Receive store credit or a refund if it costs less.

We cover postage on your replacement. You cover return postage — a prepaid label is available for $6.95.

No processing fee.

Replacements ship within one business day of your return passing inspection.

We cover return postage and send a replacement or full refund, including your original shipping. No deductions.

Applies to all items, including final sale.

Issued to your original payment method or as store credit.

Deducted from change-of-mind refunds:

You cover return postage.

Neither deduction applies to faulty items or to exchanges.

Refunds are approved within 2 business days of your parcel arriving. Your bank may take longer to post it.

Hair brushes, for hygiene reasons. Gift cards.

Faulty items remain covered.

Before dispatch, up to 14 days from your order date. Submit a cancellation.

After dispatch, the 30-day returns policy applies.

Never expire. Non-refundable. Not redeemable for cash.

Cannot be purchased with, or used to purchase, other gift cards.

Emailed to the recipient within 24 hours.

Sales tax applies to merchandise purchased with a gift card.

Excluded from promotions and discounts.

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